The Art of Giving Feedback -- 2022 Edition

Richard Boas, III, Berkshire Hathaway HomeServices HomeSale Realty • March 24, 2022

He's just not that into you. Sure, he like your remodeled kitchen, your heated in-ground pool and the oversized bidet you have in the master bathroom that plays Johnny Cash's "Ring of Fire" when you flush it. But your location is kind of a deal breaker for him. He just doesn't do long distance relationships. This isn't going to work.


Oh, I'm sorry. I didn't see you there. Don't mind me. I was just giving feedback for a showing that I had three days ago. The listing agent wouldn't stop hounding me for it. I told him I'd get it to him when I get it to him, but he just couldn't wait. So annoying.


Does this sound familiar to you? Of course it does. Nothing is more annoying than waiting days for a buyer's agent to provide feedback on a showing. OK, so maybe there are more annoying things out there, but waiting for feedback is definitely up there. It's certainly a pet peeve of mine. And it's not just waiting for feedback that can be annoying, but also the feedback itself . . . or rather the lack thereof. What good is giving feedback days after a showing if all you're going to say is 'not interested'? How is that helpful in any way? Answer:  it's not.


The good thing about ShowingTime -- you, know, that app that lets you set up and schedule showings -- is that all of the heavy lifting is already done for you in regard to submitting feedback, assuming of course the listing agent has it set up to do so for their listing. So there's really no excuse to delay in submitting feedback as the app will prompt you to submit feedback after your showing with a standard template that it uses. You know the one:


Is your client interested in the listing?

Rate your overall experience (excellent - bad)

Opinion on price:

Rate the listing (1-5)

Additional comments:


It's a simple template that takes very little time to complete. Sure there are other templates out there as many of us use our own, but I think it's safe to say that this is the one that is most commonly used among agents. So why are so many responses blank? Laziness. Agents just don't want to be bothered filling out a questionnaire, especially if their buyers aren't interested. But as insignificant as you think your feedback may be, it can be invaluable to a seller. So saying your buyers aren't interested and then leaving everything else blank just doesn't cut it. Why aren't they interested? Is it price? Is it the shag carpet in the basement? Or is it because the next door neighbor likes to sit on the front porch drinking wine coolers in his Speedo? Sellers need to know. Be honest and specific. Sometimes our buyers don't let on what they like and don't like about a home. So ask. Personally, I like to ask my buyers at the end of every showing what I should give to the listing agent for feedback.


And if you don't like filling out those questions -- and let's be honest, those questions could be better -- then text, email or even call the listing agent with your buyer's feedback. At least it's something. Typically agents with interested buyers will tend to give feedback rather quickly. It's safe to assume if an agent takes a day or more to get feedback to you that their buyer probably isn't interested. But however you decide to provide feedback, and no matter how interested your buyers may be in the property, make sure to provide feedback in a reasonable amount of time.


So what is a reasonable amount of time you ask? Well, a safe bet would be to provide it the same day as your showing, but certainly within 24 hours. Anything beyond that and you're entering unprofessional territory. Agents should not have to track you down and beg you for feedback. But what if you never received a prompt to provide feedback in the first place?


I've heard comments from several agents over the past few months expressing frustration about the lack of feedback on their listings. I've experienced it, too. But I've also heard comments from agents who have claimed to have never received a prompt to provide feedback in the first place. Upon further investigation it appears in several of these instances that it was an issue with the settings. Sometimes when an app or program updates, it can cause the settings to change or reset. I know I have personally had an instance where I was not being properly notified of showing requests after a recent update, so I had to go back into my settings and re-enable them. So after any kind of update, double check your settings to make sure that you're able to receive notifications. If it's your listing, make sure your settings are properly set so that the feedback template is being sent out to showing agents.


Look, I get it. You're busy. I'm busy, too. And with the market the way it is right now with homes selling as soon as the sign hits the yard, it's easy to think that feedback isn't important. But no matter how busy you are, or how crazy the market is, there is always time to submit feedback. It takes a lot of work to get a home presentable for a showing. The least we can do is let the sellers know, tactfully of course, what our buyers like or don't like about their home. While filling out showing questionnaires can feel like you're just going through the motions, it is an important aspect of our business and one that sellers rely on when trying to sell their home.


Facts, opinions and information expressed in the Blog represent the work of the author and are believed to be accurate, but are not guaranteed. The Lancaster County Association of Realtors is not liable for any potential errors, omissions or outdated information. If errors are noted within a post, please notify the Association. Posts represent the author's opinion and are not necessarily the opinion of the Association.


By Raquelle Riti, Bernieri Associates Allstate Insurance • November 5, 2026
Property insurance is one of those things most people don’t think much about—until they need it. And when a claim happens, the last thing you want is to discover that your policy doesn’t work the way you thought it did. After years of helping homeowners understand their coverage, these are 10 of the biggest misconceptions I see. 1. Your home’s market value is NOT the same as its replacement cost. If you bought your home for $400,000, that doesn’t necessarily mean it should be insured for $400,000. Your home’s replacement cost is based on what it would cost to rebuild the structure with today’s labor and material costs—not what you could sell the property for. Your purchase price also includes things like the land and location. 2. Flood damage usually isn’t covered by homeowners insurance. This is a BIG one. A standard homeowners policy generally does not cover flooding from rising or overflowing water. Flood insurance is typically a separate policy. And no—you don’t necessarily have to live in a high-risk flood zone to experience a flood. 3. Homeowners insurance isn’t a home warranty. Insurance is designed for sudden and accidental losses, not everything that breaks in your house. If your 20-year-old water heater simply reaches the end of its life and stops working, homeowners insurance generally isn’t going to buy you a new one. If that water heater suddenly bursts and causes covered water damage, however, the resulting damage may be a different story. 4. Your deductible is what YOU agree to pay toward a covered claim. If you have a $2,500 deductible and experience a covered $10,000 loss, you shouldn’t expect the insurance company to simply hand you $10,000. Understanding your deductible before you have a claim is incredibly important. Choose an amount that helps with your premium but that you could also realistically afford if something happened tomorrow. 5. Not all water damage is treated the same. “I have water damage” doesn’t automatically tell us whether something is covered. A sudden pipe burst, water backing up through a drain, groundwater entering a basement, and a slow leak that has been happening for months can all be treated differently. Where the water came from and how the damage happened matter. 6. Your belongings have limits, too. Your policy may include personal property coverage for things like furniture, clothing and electronics, but certain categories of property can have special limits. Jewelry, watches, collectibles, firearms, fine art and other high-value belongings may need additional coverage or to be specifically scheduled on the policy. If you own something valuable, tell your insurance agent about it before something happens to it. 7. “Full coverage” isn’t really an insurance coverage. People use the phrase “full coverage” all the time, but there is no magical policy that covers absolutely everything. Every insurance policy has coverage limits, exclusions, deductibles and conditions. The goal isn’t to find a policy that covers every possible scenario to understand what protection you actually have. 8. Your insurance company needs to know about major changes to your home. Finished your basement? Added a pool? Built an addition? Started renting the property? Made significant renovations? Those are things you should discuss with your insurance agent. Your policy was written based on certain information about your home and how it is being used. When that changes, your insurance may need to change with it. 9. The cheapest homeowners policy isn’t always the best deal. Saving money is important, I get it! But two policies with similar premiums can provide very different protection. Before choosing a policy based solely on price, compare things like: Dwelling coverage, Deductibles, Liability limits, Personal property coverage, Water backup coverage, Replacement cost provisions, and Additional endorsements and exclusions. Saving a few hundred dollars a year may not feel like a bargain if you discover a major coverage difference after a loss. 10. The BEST time to understand your policy is before you have a claim. Please don’t wait until there’s water in your basement, a tree on your roof or a fire in your kitchen to learn what your policy covers. Ask questions. Review your coverage. Tell your agent when something changes. Insurance can feel complicated, but that’s exactly why having an agent you trust matters.
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